FAQ & Contact | Better Cakes Miami

Frequently
Asked
Questions

We operate as an online cake shop out of a private kitchen.

"Please note we do not offer same-day orders. Every single cake is custom-made to order using only the highest quality, real, and fresh ingredients.

Depending on the size, design, and complexity of your event, we require a minimum of 3 days' notice. To get started, please fill out our custom order form or reach out to us directly with any questions!"

How to Place Your Order:

Signature Cakes: Click on "SHOP" (or use the shop button) to browse and order one of our signature designs. (Required at least 3 days in advance).
Custom Cakes: Click on "Custom Form" to fill out our inquiry form. You can attach reference images of your ideas and submit them. Feel free to browse our website for inspiration, or let us know your concept and we will design it for you!

Important Note on Availability:
We require a minimum of 3 days' advance notice. Because each cake has a unique level of complexity, we limit the number of orders we accept per day on a first-come, first-served basis.

⚠️ If you are outside of this timeframe, please submit your order and call us immediately at 786-356-8007 to confirm availability (additional rush fees will apply).

Unfortunately, we currently do not offer pickup service, however, we do provide delivery to any location in Miami.

No we do not, check around the area, for sure you will find a vegan shop.

Yes, it will be just fine!

Our service is full delivery to anyplace at any time (Miami only) from $10 to $25 from 10:00AM to 2:00AM, out of these hours an additional fee may apply.
Delivery to Fort Lauderdale is calculated based on Uber/Lyft fare.

ALLERGY INFORMATION: Unless otherwise noted, products contain milk, wheat, soy and egg, and were produced on equipment that processes peanuts, almonds, hazelnuts, pecans, walnuts.
Our facility is not Gluten Free.

Terms and Policies

Deposits, Payments, Cancellations

Any order over $300 with more than 15 days prior to the event, could be paid in full or by deposit 50% (non -refundable) and the balance 3 days prior the event.
If your event is postponed and you would like to reschedule, please email us at bettercakesmiami@gmail.com requesting with the desired date & time. - at least one week (7 days) prior to delivery date.
For online orders, If you place an pre-design cake order online and for any reason need to cancel, should be notified by e mail bettercakesmia@gmail.com and you will have the net amount as a credit for 6 months, refund is not allowed.
In the case you should need to cancel the order, the cancellation should be made 14 days or more before the event you could choose for the full refund or credit for 6 months. If the cancellation is made 7 days before the event you could choose for 50% of the previous payment as a refund or full amount as a credit for 6 months.
Better Cakes Miami do not offer refunds for custom products that meet our quality standards, when the product is out of our possession. Has been delivered and “Accepted” by the customer or another designated party.
In the unlikely event that you are not happy with the product, you should notify to us immediately to find the best solution (considering the time, distance and reason) because we are not able to offer refunds when is baked and decorated.
Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. Most of the time the customers brings an image of another cake to be copied, for copied rights and for professional reason we make attempt to provide a similar design, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations.
In the unlikely event that you are not happy with the cake flavor or texture after cake has been accepted, the product should be back to us within 24 hours to determine our standards. Better Cakes Miami may consider a store credit. Please note, we do taste our cakes daily to insure the highest quality products, our cakes are baked from scratch with all natural ingredients.
In the unlikely event that you are not happy with the product and is not choice to make any arrangement to fix the cake, we should be notified immediately and will returned within 24 hours in same condition as was received. In jcase of the inconvenience is under Better Cakes Miami responsibility, you will receive 50% reimbursement on your credit card in the next 5 business days, if not, we could honored the net amount as a credit for 90 days.
No store credits of any kind will be issued to customers who do not contact us within 48 hours.
In the unlikely event that Better Cakes Miami is unable to complete your order due to personal circumstances, we will offer you a full refund
In the unlikely event Better Cakes Miami is unable to stay open and/ or produce cakes within your cake order date for mayors reasons (by law enforcement), the full amount will be saved as a store credit and will be able to use within 6 months.