Refund policy

Refunds/ Exchanges
In the event of a desired cancellation or modification to an existing order, the following conditions apply:

- Within 03 Days of delivery date: 
No changes to the order can be accepted. No refunds provided.

- Up to 7 days before the delivery date:
you may request changes or add items, subject to availability. Refunds will be issued only as store credit.

- Up to 14 days prior to the delivery date:
changes and additions may be made, subject to availability. Refunds will be issued, less a 10% transaction fee.

If you need to make changes or cancel please contact us at bettercakesmiami73@gmail.com.
You can always contact us for any return question at bettercakesmiami@gmail.com. 

Refunds/ Exchanges

Due to the perishable nature of our products Better Cakes Miami does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact us inmediately and provide the description of the issue.

In the event that the customer wishes to change the date or time of their order they need to contact us directly to see if it is possible, If we have dates available, we will let you know we will be adjusted with no fee or find the right way to confirm it.

In the event that the customer wishes to change the product that they ordered we require at least 7 days notice of their pickup time. They must contact us directly for this change. If the amount is less than their original amount, Better Cakes Miami cannot refund the difference. 

If a customer wishes to postpone their order up to 14 days before the delivery date, Better Cakes Miami   could refund the fuull amount less 10% .

To request a change to an order, please contact us at bettercakesmiami@gmail.com  or call us at (786) 763-0980.

Delivery Policy

Better Cakes Miami deliver the cakes between 10:00AM-7:00PM,Monday - Saturday. All orders will be delivered within a two-hour window on the date and time selected when placing your order. Because of the perishable nature of our products, someone must be present to receive the delivery on all orders. In the event that we cannot complete the delivery no one is available we will contact you via phone. If we cannot reach you via phone, we will have to return the order to our kitchen. If we return to our ktchen and go back to the delivery adderess we will have to charge $20 fee to attempt a second delivery.